Here to help you with anything

At the Hauzer Customer Support department, we help our customers with system- and process-oriented questions and ensure that Hauzer machines stay in optimal condition

Customer support

Whenever you have a question, request or issue, Hauzer Customer Support is your first contact point. Our team makes sure your ticket is resolved in a timely manner. And as customer support is more a mentality than a department, we have access to the knowledge and expertise of our engineering colleagues to optimize our support. All questions are tracked in our ERP system, to keep an eye on progress and provide you with timely updates as we arrange parts, onsite or remote support from service engineers, and more.

What solution are you looking for?

How can Hauzer help you?

With our goal of optimal customer satisfaction, the Hauzer Customer Support department will assist you in many ways, such as:

Remote and onsite technical support
System maintenance
Spare parts delivery
System upgrades
Training

Service modules

With Hauzer’s service level agreements and service modules, you can be sure your business is supported in the way you want it to be. Hauzer offers an extensive customer support package.

Depending on your business needs and machine usage, the support module can include training, machine maintenance and remote support. We can also support you with system performance analyses, guaranteed availability of components and assistance with your coating process optimization.